Anonymous

Professional office

They have a *** contract that if you don’t respond within 10 days in writing they essential can raise prices whenever they like. Be VERY VERY cautious and have an attorney read their contract or you will get screwed royally.
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Yolinda Kfv

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Verified Reviewer
| map-marker Portland, Oregon

They forged our signature on a contract!

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Alsco's employee forged our signature on a contract and was fired but they are still trying to hold us to the contract. Now that we stopped the service that we never agreed to they are threatening collections against us as a small business this is devastating!

Not only that but they have slowly increased our weekly bill. When i called to speak with a manger i was told not to talk to the manger i had already spoke with because he is new and doesn't know how things work there! This man (the manager) is a district manager, how could he not know policy being the district manager? This is a horrible company with horrible practices!

Be ware and do research before ever speaking to any of these people. Liars and THIEVES

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Loss:
$5000
Reason of review:
unethical practices

Preferred solution: cut ties without any more loss to us!

1 comment
Guest

They are still unwilling to resolve

Anonymous

Service is commical

You would be hard pressed to find worse service than alsco. A real head shaker. Not reccomended.
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Reason of review:
Poor customer service
1 comment
Guest

The supervisor always using her power just to give a hard time all the team member she hate. She a worst production supervisor eagle farm branch, ..

She the person who knows everything no one better than her if she seen you good than her just ready for all hard time. Management always listen to her Alsco eagle farm need HR

Abrie Qyi
map-marker Orlando, Florida

Dishonest, they robbed you at gun point.

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Alsco, was overcharging us for over a year, one of our GM reviewing their invoices realizes that they have been charging for products that were not delivered, we called them and fight with the manager over their overcharges, they sent an email apologizing and that they will give us $1500 in credit, they over charged about 5k. We said ok, just send us a check and I will change companies because we don't trust your company anymore.

The minute that we tell them this, they never paid us all the overcharges and they went to court, to sue us because they said we broke the contract. A contract that I was not even aware.

Worst company to deal ever!!! do not sign anything for them.

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Loss:
$5000
Reason of review:
Steal from you
2 comments
Guest

ASSCO is a nickel and dime company with bad management from the top down who only got to where they are from nepotisms. They rip off not only their customers but workers.

They skim their sweatshop workers pay and commit wage theft and screw people around making BS promises of promotions/ benefits and then you just end up quitting. There is ZERO motivation to want to work hard for this company. Terrible working conditions, terrible people, terrible gross work and horrible management.

I feel sorry for their customers and employees. Worst job you will ever have in your life working for this dump bottom feeding company

Guest
reply icon Replying to comment of Guest-1479596

I was with National linen when alsco bought them yes nls was a better company but this talk about pay and gross ive been at this for almost 15 years with them as a driver and most everyone of us that drives makes over $70000 a year and has fantastic insurance that we only pay $17 a week for

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Anonymous

DISGUSTING CUSTOMER SERVICE

This company just goes from bad to worse. Totally unreliable for such a vital service and no one answers the phones there, nor do they return calls when you leave a message. We are hearing the same from other companies, so its about time they ship up or get out of the industry. Disgusting effort from a terrible company. This company just goes from bad to worse. Totally unreliable for such a vital service and no one answers the phones there, nor do they return calls when you leave a message. We are hearing the same from other companies, so its about time they ship up or get out of the industry. Disgusting effort from a terrible company.
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Reason of review:
Poor customer service
1 comment
Guest

They have to much turn over to be helpful. Some of the plants have to go to parole officers for employees because they can't keep workers.

From plant workers to lower management are replaceable to upper management eyes. Plant managers make the call, and reap the bonuses!

All Faults fall to the one that was just told to hide the errors. Good luck on getting anything done right, for upper management make the calls and pass the problems down.

Anonymous

Alsco 5 year contract rip off

They were not giving us all the towels they were charging us for. Also were charging us leasing fees on soap dispensers .

Was not told but in fine print I was signing a 5 year contract with no way out. I was told by driver just to call in to cancel service. I got another service before i found out i had been coned and they are threatening to sue. Do not use this company.

Who would knowingly sign a 5 year contract with a linen service? They are *** artist picking on a small sandwich shop.

I will fight them but doubt I will win. Do not use this company you will regret it.

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Reason of review:
Poor customer service
10 comments
Anis Doq

Agreed, a con company

Guest

You signed a contract without reading it? Lmao

Guest

Alsco very bad company

Guest

we had a contract that was signed 8 years ago so technically it was out of date however there is a clause in the contract that it renews for 5 more years automatically. This contract was signed by people no longer in the company and nobody knew.

They have jacked up the prices and failed to provide documentation and have been billing for product not delivered.

if anyone has been successful getting out of the contract please let me know. By the time it's over its like a 3 year contract where the pricing terms don't matter.

Guest

The damn contract says 60 months plan as day who the *** signs anything without reading what they sign I mean it’s the first section

Guest

They did the same thing to me. The contract doesn't look like a contract.

They didn't tell me it was a contract of even sign in my presence. I thought I was signing a receipt of goods. 18 months later when I tried to cancel the service and found out I (not an authorized signer) signed the contract and then they took it back to their office and made changes (clearly by the handwriting) and then signed and dated it a week after I did. Now they wont let us out.

I just received my first copy. DO NOT DO BUSINESS WITH THIS COMPANY

Guest

How do I legally ge out of my contract having simalar problems

Guest
reply icon Replying to comment of Guest-1372533

Try this company Pacific Laundry Service!

Guest

You are absolutely right! Do not use this company.

We will take Alsco to court.

We will go public!

Guest

Do you not pay any attention to what you sign?

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Anonymous

Avoid at all costs

Tried to bill me for damage/loss that did not occur. Tried to deal with them but no response.

Could/would not provide evidence of damage/loss at my request. Delivery person very good. Unreliable service. Many times received other customers products and I suspect that is what happened when they claimed that I lost some of their garments.

If delivery was going to be late or shorted I was not contacted - it just didn't show up. Tried to bill me for services not rendered during an evacuation.

It seems as though management does not consider that they can be wrong and/or mistaken. Will try to hook you into and "automatic renewal" of contract without contacting you.

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Reason of review:
Poor customer service
1 comment
Guest

I own a restaurant pay them an average 30k a year they rip you with.they rip you with the invoices don't return calls and for a will call they charge you 45.dollars Stay away Do yourself a favor me

Labaron Jgp
map-marker Jacksonville, Florida

Worst service and company I ever dealt with

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Avoid Alsco at all cost!!!! Hidden charges, inferior product and worst management that offer no solutions and they only worry about running out the contract and not offering any solutions or a way tonretain the contract.
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Reason of review:
Pricing issue
Anonymous

Customer Service - Absolutely the worst I have ever had to deal with

I am an owner of a business and a CASH paying customers and they had a fill in driver who subsequently took MY towels (kitchen) that were distinctly different from their's, did not leave the mop heads and two weeks later when the same fill in drive came in I was trying to show him where his stuff was (by the mop room) Laundry bag, mop head and dust mop. He started to argue with me told me changed everything out and that those were their towels .....I pointed out to him that I had to purchase a mop head due to them not delivery one for me.

He said NO that is ours! I called the office and talked with the supervisor of the drivers and he proceeded to argue with me as well. I told him I do not want the driver in my store again as I have NEVER been treated like that in my life.

He stated I would then miss my delivery as he was a fill in driver. UUUUGGGHHH DO NOT USE THIS COMPANY......I called an alternative.

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Reason of review:
Poor customer service
Anonymous

Bad Service

I would highly recommend AGAINST this company. For over a year we were over paying for this service and when I tried to have it corrected I had no luck.

I emailed three times and call numerous times only to get the voicemail. No one ever did return my calls or emails. At this point I was very fed up and decided to call around getting quotes. I did call a different company which I will not mention and they were so kind to tell me that there was most likely a 5 year contract signed.

I have only been with the company two years and havent seen a service contract. The other company advised me to reach out to them and try to obtain a copy of the contract (it auto renews after the 5 year term FYI) I have yet to be able to actually contact someone who can provide me with this.

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Reason of review:
Poor customer service
5 comments
Guest

And she reeks of cigarettes

Guest

Allsco just hired a sales rep in the NC region. She cant sell, so she targets customers from her previous company.

She Talked rash about Alsco, Cintas, and every other company, until she couldn't cut the mustard with ours, now we are one she talks about.... Sorry *** sales rep

Guest

We are taking them to court and will make there bad business conduct public.

Guest

Call and demand to speak with the service manager and get a copy of your contract. Read it thoroughly as the fine print will tell you what you HAVE to do to not have it auto renew.

Guest
reply icon Replying to comment of Guest-1271013

Agreed it states in plan site that you must in certified letter 90 days prior to your contract ending or it will auto renew for like terms and let me tell you it will and does 100% of the time hold up in a court of law at least for the first auto renew

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Makaylia Bno
map-marker Savannah, Georgia

Read the fine print; better yet = don't sign!!

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Alsco had quadrupled our prices in 2 years, most in "inventory maintenance fees". After notifying them we were canceling, they showed us our contract which in fine print says that we have to pay out 50% of the remainder of the 5 years if we want to leave. They only lowered our prices a fraction after complaining. Not getting any more product than before. Employees in Savannah are super nice, but the company is completely ripping us off. You have no recourse, and there is no one to hold them accountable. Cintas does the same exact thing. Go with someone else, and make sure you are not secretly locked into a 5 year contract.
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Reason of review:
Pricing issue

Preferred solution: like to break contract without paying out 50% of 3 years.

2 comments
Guest

Tyt

Guest

Happened to us too, we're stuck with them, they depend on the likelihood that we won't count our delivery, then when we run short, charge us for an extra delivery or we do laundry that week. Their maint. service charge is erratic and impossible to figure out.

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Anonymous
map-marker Mcdonough, Georgia

Overbilling and Rude Management

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Contracted with Alsco and was quoted a price for my service--by the 2nd delivery the cost had gone up 40%. The 3rd delivery they had gone up even more!

Refused to take the deliveries based on a violation of their contracted price--District Manager threatened to sue me for breaking the contract--good luck! The only solution was pay or be sued! When confronted with the truth of the matter--they reduced the price and reduced the number of towels we received! Sure we could have it at the original price--if you want less towels.

Horrible service and company. Billy you are a coward and have no clue how to handle customers!

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Loss:
$6000
Cons:
  • Bait and switch
  • Pricing overage
Reason of review:
Pricing issue

Preferred solution: Deliver product or service ordered

2 comments
Guest

Somebody stick immigration on this company and clean them out of their illegal workforce! They should change their name from ALSCO to IMSCO (ILLEGAL MEXICAN STEINER CORP). Also by the way ALSCO really stands for Another Lousy Sweatshop Conning Others.

Guest

Dear customer:

Please contact me at 801-320-**** and I will help with any issue that you are having.

Thanks,

Jim Divers

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Dozier Tin
map-marker Auckland, Auckland

Disappointing

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Alsco have meant to be supplying tea towels to us weekly but have probably delivered 30% of the time. They are mean to sign in for H&S reasons, deliver and take away old tea towels.

If they do bother to show up, they have only signed in once. The delivery drivers are always different and I sometimes have to show them where all the kitchens are. Often, the drivers ignore delivery instructions and go to the wrong entrance. When complaining to customer service, I've often been told that the driver couldn't find us.

So they just didn't deliver. Paying $300 for a service you don't get is just plain theft.

As soon as I asked to cancel the service, they said they would be round immediately to collect their items. It's a shame they couldn't have acted this quickly over the last 10 months.

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Loss:
$2000
Pros:
  • Actual product was good
Reason of review:
Problem with delivery
Anonymous

Short Review on November&nbs-05:00;21,&nbs-05:00;2016

I worked for alsco in tallahassee fl as a folder feeder and boy were the employees and management there something else
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Reason of review:
Work Experience or Job Application
Anonymous
map-marker Langley, British Columbia

Alsco Linen Review from Langley, British Columbia

This linen company is the worst one I've ever come across save yourself the money and go anywhere else. I've received 100 linens from them and half are dirty stained or ripped....

I've actually gotten sew together linens with huge seems that can't be missed. Why on earth would j Want to rent these for clients who pay good money for the space to find there napkins with holes and food stains or worst black grease stains. It's not that hard to ensure your products come out clean and presentable before folding them and shipping them off to your clients if you want to keep them. I will never recommend this company to anyone.

They have had lots of chances to redeem themselves and to make matters worse have actually not shown up with our deliverys leaving us to have to explain why we have zero linens for our tables when our clients have already paid for them! Please i hope this helps anyone looking for a reliable company this is not the one for you!

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Reason of review:
Bad quality